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Public Service Ombudsman for Wales

1 Ffordd yr Hen Gae

Pencoed

CF35 5LJ

Tel: 0845 601 0987

http://www.ombudsman-wales.org.uk/

 

 

We are regulated by the General Dental Council www.gdc-uk.org

 

Access Information

 

We are committed to providing a welcoming and accessible environment for all individuals. Our building is fully equipped to accommodate people with disabilities, ensuring ease of access and comfort throughout your visit.

  • Wheelchair Access: The main entrance is wheelchair accessible, with ramps and wide doorways for easy entry.

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  • Elevators: Elevators are available to provide access to all floors, with clear signage and braille for individuals with visual impairments.

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  • Accessible Restrooms: Accessible restrooms are located on each floor for your convenience.

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  • Parking: Designated accessible parking spaces are available close to the building entrance.

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  • Additional Assistance: If you require special assistance or have any specific accessibility needs, please contact us ahead of your visit, and we will make the necessary arrangements.

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Our goal is to ensure that everyone can access and enjoy our building with ease. If you have any questions or require additional information, please feel free to reach out.​

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Data protection notice

Complaints and legal

 

We are a caring practice and we take all complaints very seriously and aim to ensure that all our patients are pleased with the quality of our service. We welcome all feedback from our patients and will ensure that any complaints are dealt with and resolved courteously and promptly. 

 

If you are unsatisfied with your treatment at Smart Smiles then please contact Billie our practice manger by post or email care@smartsmilescaerphilly.co.uk

 

We will endeavour to investigate thoroughly any cause for complaint in accordance with our Complaints Policy, but if you are unsatisfied with our response then:

 

Private treatment please contact:

Healthcare Inspectorate Wales

Government Buildings

Rhydycar Business Park

Merthyr Tydfil

CF48 1UZ

Tel: 0300 062 8163

Fax: 0300 062 8387

Email: hiw@wales.gsi.gov.uk

 

NHS treatment Please contact:

Nicola Prygodzicz (Chief Executive)

Aneurin Bevan University Health Board

St Cadoc's Hospital

Lodge Road

Caerleon
Newport
NP18 3XQ

Email: puttingthingsright.ABHB@wales.nhs.uk

 

Llais - Gwent Region

Raglan House,

Llantarnam Business Park

Cwmbran

NP44 3AB.

Tel: 01633 838516

Email: gwentenquiries@llaiscymru.org

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